The idea behind Santa Stork has always been supporting those families who are in hardship, where the children are unlikely to receive any other Christmas presents, so we are asking you to use your judgement to make sure families meet this criteria. If your request to us is a top-up to other gifts, then Santa Stork may not be appropriate. We really want to focus on those who would potentially have a present-less Christmas if it weren’t for this support.  

Any family living in Surrey or the London Boroughs of Croydon or Sutton, who are experiencing poverty and would not otherwise have gifts at Christmas, is eligible to be referred to Santa Stork. Requests must come from a professional supporting the family – as with our regular support requests.

There is no limit, but please only refer families you support directly, families you know meet the above criteria, and families who are not being supported by any other Christmas giving scheme this year. All requests will be subject to available stock / funds.

Please complete one form for each family, indicating the gift requested for each child. Please note that only one Christmas gift can be requested per child to help us ensure fair and consistent support for every family that’s referred to us.

As the families are anonymous to us, we have no way of knowing any duplications. We kindly ask that you check with your colleagues, the parents/carers and any other possible support workers whether they have already been referred. In previous years we received feedback that sometimes two or more present bundles where given to the same family from different referral sources, so it is very important that you check.

The referrals criteria this year is based on the location of the family, not the referral organisation.

We encourage all siblings up to the age of 18 to be included in your order, as we wouldn’t want any child to be without opening a present on Christmas Day.

There is no option to request parent/carer gifts when submitting your gift order, as the focus is on ensuring we have sufficient funds for the children.

The deadline for making a request to Santa Stork is Monday 8th December. Requests will be dealt with on a first come, first served basis so we advise submitting your request as soon as possible as we may reach a point where we are unable to fulfil the later requests.

We do understand that your caseload can change quickly and we will do our very best to fulfil any late requests, but this cannot be guaranteed.

You will need to complete a new online referral form for this family but please indicate in the notes that this is in addition to your existing order to avoid confusion.  

Please liaise with your colleagues to avoid duplications (e.g. one family being referred more than once). Please complete and send your own online forms for the families on your caseload and we will coordinate collections/deliveries, grouping them by organisation/location as much as possible. We will work with you on what the best option is for you and your team.