Referral form

Please note that all referrals will need to be collected by the referral organisation. We also have a growing network of delivery hubs (for both general and school items), which might mean we can deliver closer to you. Please ask us about our delivery options.

All referral requests that do not include school uniform will continue to be collected from our Reigate warehouse (Monday and Tuesday – 9:30am to 1:30pm; Wednesday and Thursdays – 9:30am to 5:30pm). Our storage space is limited so we appreciate arranging prompt collections. Please allow plenty of time to be shown how to assemble and operate the larger items, such as cots and prams.

School uniform referrals will be collected, by appointment, from Raven House, Linkfield Lane, Redhill. Collection slots vary depending on the time of year and will be available to select when you submit your request.

How to make a referral

1 Complete a referral form for each family.

You should use the online form here to make any referral request. We have two forms available – the general referral form and the School Days referral form. You will need to provide the following information:

Age/gender of each child (indicating if a different clothes size is required).
Any known interests for each child so we can customise the bundle accordingly.
The borough/postcode of the family.
The reason for the referral.
If the request is urgent/when the items are needed by.

2 Book your collection or delivery

We will send you a conformation email, please book your collection or delivery via the link in this email

Collecting items from our general referral for: Collection will be from our Reigate warehouse (Monday to Thursday, 9:30am-1:30pm). Our storage space is limited so we appreciate arranging prompt collections. Please allow plenty of time to be shown how to assemble and operate the larger items, such as cots and prams.

Collecting school items: Collection will be from Raven House, Linkfield Lane, Redhill, RH1 1SS.

Collecting both general items and school items: complete both forms and book your collection or delivery for both via the link sent to you in your confirmation emails. Unless otherwise arranged, collection for general referrals will be from Reigate and School Days will be from Raven House, Redhill.

Delivery: We have delivery hub options around Surrey and Croydon. When you receive the booking link, please have a look at the “Open to all” options on the list and select one you can travel to.