We supply a mixture of new/good condition pre-loved baby/children’s items – clothing, toys, equipment, toiletries and school uniform – from birth up to age 18. We operate on a referrals only basis, which means families can’t self-refer. We accept referrals from a wide range of organisations – food banks, schools, citizen advice, housing associations, family centres, GP’s and health services, children’s services, domestic abuse support services, the police and any other professional supporting families.
Our service is free of charge and there is no assessment criteria. Requested items will need to be collected from our offices in Reigate or Redhill by the referral partner or a delivery slot booked to one of our delivery hubs across Surrey and Croydon.
You should use the online form here to make any referral request. We have two forms available – the general referral form and the School Days referral form. You will need to provide the following information:
We will send you a conformation email, please book your collection or delivery via the link in this email
Collecting items from our general referral for: Collection will be from our Reigate warehouse (Monday to Thursday, 9:30am-1:30pm). Our storage space is limited so we appreciate arranging prompt collections. Please allow plenty of time to be shown how to assemble and operate the larger items, such as cots and prams.
Collecting school items: Collection will be from Raven House, Linkfield Lane, Redhill, RH1 1SS.
Collecting both general items and school items: complete both forms and book your collection or delivery for both via the link sent to you in your confirmation emails. Unless otherwise arranged, collection for general referrals will be from Reigate and School Days will be from Raven House, Redhill.
Delivery: We have delivery hub options around Surrey and Croydon. When you receive the booking link, please have a look at the “Open to all” options on the list and select one you can travel to or check “internal only” to see if we deliver directly to your organisation.
We have delivery hubs across Surrey and Croydon. Deliveries can be requested via the referral form when completing your request. Please note that we do not deliver direct to families, the referral partner will need to collect items from the hub.
Sometimes the requests we receive go beyond the remit of our resources and capabilities, we have put together a useful list of other organisations who may be able to help support your families.
If you are a professional supporting families outside of Surrey and Croydon, please take a look at the map above. There are over 300 baby banks across the UK and one of them may be able to help you.
Any family with children aged 0-18 years, who are in financial hardship, can get help from us. Our service is focused on Surrey and Croydon, so it will be easier to get help from us if you live in those areas.
No. Our service is available with a referral – meaning a professional person supporting the family will need to contact us on their behalf.
We take referrals from a wide range of organisations. Any professional who is supporting a family can make a referral. This can be someone who works in a school, nursery or pre-school, Citizen’s Advice Bureau, housing association, family centre, foodbank, a healthcare professional, a social worker, a police officer or family liaison officer, other charities supporting the family, refugee support group or youth service.
We don’t ask for any evidence of the families situation.
We won’t ask for any names or addresses of the family. Just information that helps us give you the right items, like the age, or clothing and shoe size, of the children, and your postcode, so we can see where our help is needed.
We encourage families to donate items that are in really good condition, for re-use, to save waste and help others. So while many of our items provided are pre-loved, all are checked and cleaned to make sure that what comes to the family receiving it is a lovely gift that will be useful and of good quality. A lot of baby items get only lightly used and are still in excellent condition when they are passed on to us.
Within the bundles we provide, some items are new, and items like mattresses and bottles will always be new for hygiene reasons.
All equipment is checked for safety, and things like beds, buggies and highchairs have to meet a British Safety Standard to make sure they are safe to use.
A full list of items we can provide are listed here. They include clothing, baby equipment, school uniform, toiletries, toys and books.
There are a few things we can’t help with:
There is no limit to how many times you can refer a family.
Everything we provide must be collected by you, the referral partner, either from our sites or from a delivery hub.
