UPDATE: The official date for making a Santa Stork request has passed but if you have an emergency late request please email firstname.lastname@example.org as a matter of urgency. Thank you!
Our goal is simple; to provide a personal Christmas gift for as many children as we can across Surrey and the surrounding areas. With many families struggling as energy prices and interest rates rise, we know that the challenge to deliver even a simple family Christmas will be bigger than ever. Santa Stork is here to ensure that no child in our community has to think that Santa has forgotten them.
We are expecting a record number of requests this year, but the number of gifts we distribute will depend on how much support we receive from the community. If funds become low then we cannot guarantee every request will be fulfilled – although we always try our best – so we urge you to submit your family’s gift lists as soon as possible.
As a healthcare professional or support worker who works with us throughout the year, you can make a Santa Stork referral on behalf of the families you select from your caseload. Everything you need to make a referral is here on this page:
1. The Christmas gift catalogue – with a good variety of popular gifts covering all ages.
2. Collection booking system.
3. The referral spreadsheet – for you to complete, with all gift requests for your families.
Please take the time to read the information, including the FAQs. If you have any further questions please contact our team of elves who will be happy to help.
The idea behind Santa Stork has always been supporting those families who are most in need, so we are asking you to use your judgement to make sure families meet this criteria. If the children are unlikely to receive any other Christmas presents, then please add them to your list. If Santa Stork presents are a top-up to other gifts, then Santa Stork may not be appropriate. We really want to focus on those who would potentially have a present-less Christmas if it weren’t for this support.
There are no geographical restrictions, but please consider gifts need to be collected from Redhill, Surrey. We will be prioritising referrals who use our service all year round and those who were reliant on Santa Stork last year.
As the families are anonymous to us, we have no way of knowing any duplications. We kindly ask that you check with your colleagues, the parents/carers and any other possible support workers whether they have already been referred. In previous years we received feedback that sometimes two or more present bundles where given to the same family from different referral sources, so it is very important that you check.
We encourage all siblings up to the age of 18 to be included in your order, as we wouldn’t want any child to be without opening a present on Christmas Day.
There is no option to request parent/carer gifts when submitting your gift order, as the focus is on ensuring we have sufficient funds for the children. However, we do realise how appreciated this can be so a limited number of parent/carer gifts will be available on collection – please speak to one of our elves.
We are not setting a final deadline for making requests as both funding and stock are limited. Requests will be dealt with on a first come, first served basis so we advise submitting your request as soon as possible as we may reach a point where we are unable to fulfil the later requests.
We do understand that your caseload can change quickly and we will do our very best to fulfil any late requests, but this cannot be guaranteed.
You will need to complete another order spreadsheet for the additional request(s), but please indicate when emailing your completed spreadsheet that this is in addition to your existing order to avoid confusion.
We are always quick to reply with confirmation that your order has been received. If you haven’t heard within 2 working days, please check your spam folder and then contact email@example.com so we can investigate.
Please liaise with your colleagues to avoid duplications (e.g. one family being referred more than once). Please complete and send your own spreadsheet for the families on your caseload and we will coordinate collections/deliveries, grouping them by organisation/location as much as possible. We will work with you on what the best option is for you and your team.
We will certainly do our best to fulfil every order, but there are no guarantees with higher costs and limited funding. It’s impossible to know exactly how many requests in total we’ll receive each year. Our Santa Stork aim remains the same, to make Christmas special for all the families referred to us and we’ll be working hard to make this happen but we would ask that you get your requests in as soon as possible to avoid disappointment.
This is only an issue if the child is under 3 and a toy from an older age category is chosen, due to safety concerns. If this happens then a suitable alternative will be chosen by us.
We have included a great assortment of gifts for each age category, but if there is something very specific which one of your supported children would like and this is priced between £10-£20, then please indicate what this is in the designated field in the order spreadsheet.
Please use the age categories set out in the catalogue as a guide. We also encourage you to consult the parents/carers with the available options. If the gift request column is left blank in the order spreadsheet, then the project team will choose a suitable gift.
Yes, we know how children love a stocking filler to complement their main gift. For younger children this is usually an age-appropriate book, with all children aged 4 and above receiving Christmas themed chocolate.
We are following the same collection process as last year, where we ask you to book a convenient collection slot before you place your referral (a bit like your online supermarket shop!). Please visit https://signup.com/go/wfegkxJ to book your slot.
You will be able to collect your order from our dedicated Santa Stork HQ at our secondary location in Raven House – 29 Linkfield Lane, Redhill, Surrey, RH1 1SS. For directions see the below FAQ ‘What are the instructions for collecting from Raven House in Redhill?’.
If you are unable to collect for whatever reason, please let us know and we will try and make arrangements for delivery. We have a few volunteers who have offered to deliver gifts locally and a few of our corporate partners have kindly loaned us the use of their van and drivers for larger loads.
For the first year, our Santa Stork HQ is based at our secondary location in Raven House – 29 Linkfield Lane, Redhill, Surrey, RH1 1SS.
As you drive in, turn left and there are limited parking spaces available at the front of the building (look out for the Stripey Stork visitor bays at the end). When you arrive, the Stripey Stork entrance is via the left hand set of reception doors, you’ll see our poster in the window. Please ring the bell at the front door and one of our elves will greet you.
Please email us as soon as possible at firstname.lastname@example.org if you are not going to make your pre-booked collection slot, quoting your Santa Stork reference number provided in your confirmation email. This means we can rearrange (or we may be able to arrange delivery instead), whilst freeing up your slot. With funds so limited, if gifts remain uncollected and we are unable to reach you we will make these available to other referral partners.
We recommend emptying your boot and back seat before collecting your gifts as they take up a surprising amount of room and they don’t stack well. Gift bags vary in size but as a guide, 35 gifts take up the boot and back seat of a Ford Focus, and that’s without putting the seats down.
We will be providing each family’s gift bundle with wrapping paper and tape so the parents can wrap the presents and feel more involved. You are of course welcome to wrap the presents for the family if you think this will be their preference.
You will receive one gift bag per family containing all gifts, stocking fillers, wrapping paper and tape. Each gift bag will have a label listing each child’s age, gender, gift and any batteries included.
You will also receive a sheet of paper containing all details of your referral, broken down into family groups. When you make the referral we strongly advise you to assign your own reference to each of the families/members to make this easier for you to identify.