The idea behind Santa Stork has always been supporting those families who are most in need, so we are asking you to use your judgement to make sure families meet this criteria. If the children are unlikely to receive any other Christmas presents, then please add them to your list. If Santa Stork presents are a top-up to other gifts, then Santa Stork may not be appropriate. We really want to focus on those who would potentially have a present-less Christmas if it weren’t for this support.  

There are no geographical restrictions, but please consider gifts need to be collected from Redhill, Surrey. We will be prioritising referrals who use our service all year round and those who were reliant on Santa Stork last year.

As the families are anonymous to us, we have no way of knowing any duplications. We kindly ask that you check with your colleagues, the parents/carers and any other possible support workers whether they have already been referred. In previous years we received feedback that sometimes two or more present bundles where given to the same family from different referral sources, so it is very important that you check.

We encourage all siblings up to the age of 18 to be included in your order, as we wouldn’t want any child to be without opening a present on Christmas Day.

There is no option to request parent/carer gifts when submitting your gift order, as the focus is on ensuring we have sufficient funds for the children. However, we do realise how appreciated this can be so a limited number of parent/carer gifts will be available on collection – please speak to one of our elves. 

We are not setting a final deadline for making requests as both funding and stock are limited.  Requests will be dealt with on a first come, first served basis so we advise submitting your request as soon as possible as we may reach a point where we are unable to fulfil the later requests.

We do understand that your caseload can change quickly and we will do our very best to fulfil any late requests, but this cannot be guaranteed.

You will need to complete another order spreadsheet for the additional request(s), but please indicate when emailing your completed spreadsheet that this is in addition to your existing order to avoid confusion.  

We are always quick to reply with confirmation that your order has been received. If you haven’t heard within 2 working days, please check your spam folder and then contact santa@stripeystork.org.uk so we can investigate.

Please liaise with your colleagues to avoid duplications (e.g. one family being referred more than once). Please complete and send your own spreadsheet for the families on your caseload and we will coordinate collections/deliveries, grouping them by organisation/location as much as possible. We will work with you on what the best option is for you and your team.